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For our location in Berlin-Schöneberg we are looking as soon as possible for a

Technical Service & Customer Support Specialist (full time) (m/f/d)

The nature of this role requires strong technical knowledge, along with a high degree of troubleshooting capabilities. You are the interface to other departments and make a significant contribution to increasing service quality and customer satisfaction across a broad range of tasks.

As such your main responsibilities will be:

  • Direct communication with customers (90% written).
  • Processing of customer’s technical consultation. This includes the presentation of our product portfolio as well as the in-silico design of PCR assays, and the emission of quotations and orders.
  • Handling of complaints and resolution of product quality issues. This might include laboratory testing.
  • Interaction with other departments to solve customer’s queries
  • Database handling and management.
  • Work in compliance with the company’s quality system according to ISO 9001 and ISO 13485.

What you should bring

  • You have successfully completed your studies in biology, biochemistry, biotechnology or any other comparable degree.
  • A minimum of 3 years of experience in the IVD industry, ideally in an international environment.
  • Experience with molecular biology methods (DNA/RNA extraction; PCR, real-time PCR).
  • Experience with quality management systems.
  • Good knowledge of English and German is required and additional languages is a strong plus.
  • You are a person that can work independently and can take decisions.
  • You are a team player, are resilient and have good communication skills.

If you feel addressed, please send us your informative short application with curriculum vitae and last reference, stating your salary expectations and the possible starting date by e-mail to:

TIB Molbiol GmbH


T +61 43 811 9487

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TIB Molbiol GmbH
Eresburgstraße 22-23
12103 Berlin

T +49 30 787 994 55
F +49 30 787 994 99

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TIB Molbiol S.r.l.
Largo Rosanna Benzi, no. 10
16132 Genova

T +39 010 362 8388
F +39 010 362 1938

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TIB Molbiol, LLC
PO Box 190
NJ 07710 Adelphia

T +1 732 252 1110
F +1 732 252 1109

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TIB Molbiol S.A.S.
Carrera 100 # 5-169 Oficina 613 C
Santiago de Cali

T +57 234 729 96

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TIB Molbiol SL
Calle Isabel Colbrand, 10 Nave 130
28050 Madrid

T +34 91 344 6642
F +34 91 344 6670

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